Privacy Policy – Sanso Body Shop
Last Updated: October 2025 This Privacy Policy describes how Sanso Body Shop (“we”, “our”, “us”, or “the Company”) collects, uses, discloses, and protects the personal information of visitors, customers, and users (“you” or “your”) when interacting with our website, communication channels, and services. By visiting our website, scheduling an appointment, communicating with us, or opting in to receive SMS or email notifications, you consent to the practices described in this Privacy Policy.
1. General Statement of Commitment
Sanso Body Shop is committed to protecting your privacy and the confidentiality of your personal information. We recognize the importance of maintaining the privacy, integrity, and security of any personal data that we collect. Our privacy practices are designed to comply with applicable data protection laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other relevant state and federal privacy laws in the United States.
We do not sell, rent, or trade your personal information to third parties for any reason. The information we collect is used solely to deliver our services, communicate with you, and improve your experience with Sanso Body Shop.
2. Information We Collect
We collect information directly from you, automatically through your interaction with our digital platforms, and occasionally through authorized third parties. The categories of information we may collect include, but are not limited to, the following:
Personal Identification Information: Your full name, phone number, email address, mailing address, and any other contact details voluntarily provided by you.
Vehicle Information: Make, model, year, VIN number, and insurance claim details relevant to the repair or service requested.
Communication Data: Records of conversations, text messages, emails, or other communications exchanged between you and Sanso Body Shop.
Website Usage Information: Data collected automatically through cookies and analytics tools, such as your IP address, browser type, device identifiers, operating system, referring URLs, and pages viewed.
Payment and Transactional Data: If applicable, payment method, billing address, and transaction records related to services purchased.
Insurance-Related Information: When authorized by you, we may collect and share information with your insurance provider for claim processing and service coordination.
We only collect the information necessary to provide our services and fulfill our legitimate business purposes.
3. How We Use Personal Information
The personal information collected by Sanso Body Shop is used solely for the purposes of delivering, improving, and personalizing our services. Specifically, we may use your information to:
Schedule, confirm, or modify service appointments.
Communicate with you regarding vehicle repairs, insurance claims, or service updates.
Send confirmations, reminders, follow-ups, and promotional communications (when consent has been provided).
Respond to inquiries, service requests, and customer support messages.
Process payments, invoices, and insurance-related transactions.
Improve the quality, functionality, and security of our website and services.
Comply with applicable legal obligations, law enforcement requests, or court orders.
Prevent fraudulent activity, protect against security threats, and enforce our terms and policies.
We rely on your explicit consent, legitimate business interests, or legal obligations as the lawful bases for processing your information, depending on the specific activity.
4. SMS and Email Communication Policy
By providing your mobile phone number and opting in through our website, contact forms, or in-person service forms, you consent to receive text messages and notifications from Sanso Body Shop. These messages may include appointment confirmations, reminders, status updates, promotional offers, or other relevant communications.
Message and data rates may apply depending on your carrier. You may opt out of SMS communications at any time by replying “STOP” to any message. You may also unsubscribe from emails by clicking the “Unsubscribe” link at the bottom of any marketing email.
Opting out of marketing communications does not affect transactional messages related to your active appointments or repairs.
5. Disclosure of Information to Third Parties
Sanso Body Shop values your privacy and will not disclose your personal information except under the following limited circumstances:
Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as hosting providers, communication platforms, and payment processors. These providers are contractually bound to keep your data secure and use it only for authorized purposes.
Insurance Companies: If you authorize us to work with your insurer, we may share necessary vehicle and claim information to expedite repair and payment processes.
Legal Obligations: We may disclose information when required by law, regulation, subpoena, or court order, or to protect our legal rights and the safety of our employees, customers, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, personal data may be transferred to the acquiring entity under the same privacy commitments.
We do not sell or rent any personal information to third parties under any circumstances.
5. Disclosure of Information to Third Parties
We retain personal information only as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once information is no longer needed, it will be securely deleted or anonymized to prevent unauthorized use or disclosure.
7. Data Security
We maintain physical, electronic, and procedural safeguards to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, or destruction. All data transmitted to or from our website is encrypted using SSL (Secure Socket Layer) technology.
Although we take reasonable and appropriate security measures, no online transmission or electronic storage system can be guaranteed to be completely secure. By using our website and services, you acknowledge and accept these inherent risks.
8. Cookies, Analytics, and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance user experience, analyze traffic patterns, and improve marketing effectiveness. Cookies are small data files stored on your device that help us recognize your browser and remember certain information.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality and performance of our website.
We also use third-party analytics tools such as Google Analytics, Google Ads, and Meta Pixel to understand user interactions and improve our services. These third parties may collect information about your online activities over time and across different websites according to their own privacy policies.
9. Links to External Websites
Our website may contain links to third-party websites for your convenience. These sites operate independently of Sanso Body Shop and are governed by their own privacy policies. We are not responsible for the content, practices, or security of these external websites. We encourage you to review the privacy statements of any third-party sites you visit.
10. Children’s Privacy
Sanso Body Shop does not knowingly collect personal information from children under the age of 18. Our services and website are intended for adult use only. If we become aware that a minor has provided us with personal information, we will promptly delete it from our records.
11. Your Rights and Choices
Depending on your location, you may have legal rights regarding your personal information, including the right to access, correct, update, or delete it. You may also have the right to restrict or object to certain processing activities and to withdraw consent where applicable.
To exercise any of these rights, please contact us at [email protected] We will respond to all verified requests in accordance with applicable privacy laws.
12. International Data Transfers
If you are located outside the United States, please note that your personal information may be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence. By using our website and services, you consent to this transfer.
13. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any revisions will be posted on this page with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Information
If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, you may contact us at:
Sanso Body Shop
Address: 123 Main Street, Fort Myers, FL, USA
Phone: (239) 766-5171
Email: [email protected]
Website: https://www.sansobodyshop.com
We take all privacy-related inquiries seriously and will respond promptly to any request regarding the handling of your personal information.